Privacy Policy

Effective Date: 01/01/2025

The following document is provided as general guidance for creating a Privacy Policy. This is not legal advice. For tailored recommendations and compliance, we strongly advise consulting with a qualified legal professional.

Valves4You ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.valves4you.co.uk (the "Website") and purchase our products or services.

1. What is a Privacy Policy?

A Privacy Policy is a statement that discloses how a website collects, uses, manages, and shares the data of its visitors and customers. It also outlines the website’s commitment to protecting user privacy and explains mechanisms implemented to ensure data security. The content and structure of a Privacy Policy vary depending on legal requirements in different jurisdictions. As a business, you are responsible for ensuring compliance with relevant legislation based on your activities and location.

2. Information We Collect

We collect and process the following types of personal data:

a) Information You Provide Directly:

Contact Information: Name, address, email address, and phone number.
Payment Information: Billing and shipping address, payment details (e.g., card details), and transaction history.
Account Information: If you create an account, we collect your username and password.

b) Information We Collect Automatically:

Technical Data: IP address, browser type, operating system, and access times.
Usage Data: Pages visited, time spent on our website, and referring URLs.
Cookies: Information stored through cookies and similar technologies (see Section 8 for more details).

c) Information from Third Parties:

If you interact with us through social media platforms or third-party services, we may receive your profile information.

3. How We Use Your Information

We process your personal data for the following purposes:

To fulfill and manage orders, payments, and deliveries.
To communicate with you regarding your orders, inquiries, or account.
To provide customer support.
To improve our Website, services, and user experience.
To comply with legal obligations, such as tax or accounting requirements.
To send marketing communications (with your explicit consent).

4. Legal Bases for Processing

We rely on the following legal bases for processing your personal data:

Contractual Necessity: To process and deliver your orders.
Consent: For marketing communications and cookies (where required).
Legitimate Interests: To improve our services and maintain the security of our Website.
Legal Obligation: To comply with applicable laws.

5. Sharing Your Information

We may share your personal data with:

Service Providers: For payment processing, delivery services, and IT support.
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In the event of a merger, sale, or transfer of assets.

We ensure that all third parties comply with GDPR requirements and protect your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:

Order Details: Retained for six years to comply with tax and accounting obligations.
Marketing Data: Retained until you withdraw your consent.
Account Data: Retained until you request account deletion.

7. Your Rights

Under GDPR, you have the following rights:

Access: Request a copy of your personal data.
Correction: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data.
Restriction: Limit the processing of your data.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to processing for marketing purposes or legitimate interests.
Withdraw Consent: Withdraw consent for processing where applicable.

To exercise your rights, contact us at support@valves4you.co.uk. We will respond within one month.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze website performance.

You can manage your cookie preferences through your browser settings or our cookie banner.

9. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including encryption, secure servers, and access controls. While we strive to protect your data, no method of transmission over the internet is entirely secure.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure it is protected under appropriate safeguards, such as standard contractual clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Effective Date" updated. We encourage you to review the policy regularly.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@valves4you.co.uk
Address: 403 Rochdale Road, Bacup, Lancashire, OL13 9TH, United Kingdom
Phone: 0161 327 4231